Claim File Kit Sign-up

Are You a Medical Provider, Support Group Leader or Another Advocate Who Works With Patients? Sign Up for a Claim File Request Tool Kit.
When a health insurance company is deciding whether to pay for someone’s medical treatment, the insurer generates a file around the claim. All associated records, from audio of internal phone calls to notes about cost-cutting programs, should be part of the file.

Patients have a right to see their file. The information provides a unique window into the system and can help people craft better appeals.

In May 2023, ProPublica, a nonprofit investigative news organization, published an article explaining the process for requesting a file. We believe all patients deserve this information. We also created a space where people could share their claim files with our journalists in order to crowdsource important stories about this opaque industry.

In the following months, many health care providers and patients reached out asking how they could help get word out. So, ProPublica created a claim file request kit designed to be shared with communities. Some health care providers have told us they plan to place these in their waiting rooms, while patients have expressed interest in placing them on bulletin boards in community centers where they attend support groups. The kit includes:
- 10 pamphlets that synthesize the process for submitting a claim request.
- Five double-sided claim file request templates.
- Details about where to find more information.
Interested in receiving a kit? Sign up below.
Commitment to your privacy

We appreciate you sharing and we take your privacy seriously. We are gathering these responses for the purposes of our reporting, and will contact you if we wish to publish any part of them.
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Name*
Email*
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Which of the following apply to you?

I’m a health care provider.I’m a patient.I lead a support group.I’m a patient advocate.I’m a lawyer.Other
How would you like to receive the claim file kits?

Please send them to me in the mail.Please send them to me over email. I will print them out and distribute them on my own.
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ProPublica often reports on health care. If we return to reporting on this subject, or in your part of the country, would you like to be included on a list of sources we can contact in the future?

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Which of the following apply to you?

I’m a doctor.I’m a nurse.I’m a nursing assistant.I’m a pharmacist.I’m a physician assistant.None of the above.
What kind of facility do you, or have you, worked at? Select all that apply.

Outpatient clinic/officePrivate practiceHospitalNursing home or other long-term care facilityVeterans AffairsMental health and addiction treatment centersHospice care facilityDialysis facilityOther
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Conflicts of interestHealth insuranceMaternal healthMedical devicesOverbillingOverprescribingUnnecessary medical proceduresWomen’s healthVeterans Affairs
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As a reminder: ProPublica stories are always about holding the powerful to account. That means we focus on systematic issues and widespread injustices. We can’t respond to everyone, but we do read everything you submit and your responses help guide our reporting.
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Collecting evidence is part of our process. Please reach out if you want more information. If you’d like to text or email this to us later, just send a message to [PROPUBLICA EMAIL ADDRESS].
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Would you like to help us spread the word about our project(s)/work/journalism? Let us know if you are interested in any of the following:

Sharing forms (like this one) in community spaces, either online or in person.Sharing a reporter’s work or contact information with members of the community.Testing or providing feedback on our journalism early in the process.Other
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Are You a Medical Provider, Support Group Leader or Another Advocate Who Works With Patients? Sign Up for a Claim File Request Tool Kit.

Commitment to your privacy